How to Create Jira Issues from Slack Messages with Power Automate

My flows > New flow > Automated cloud flow

Create new automated cloud flow

Go to make.powerautomate.com and sign in with your Microsoft account. Click 'My flows' in the left sidebar, then 'New flow' at the top. Select 'Automated cloud flow' from the dropdown. Name your flow 'Slack to Jira Issue Creator' and leave the trigger selection for the next step.

1. 1Click 'My flows' in the left navigation
2. 2Click the 'New flow' button
3. 3Select 'Automated cloud flow'
4. 4Enter 'Slack to Jira Issue Creator' as the flow name
5. 5Click 'Create' without selecting a trigger

Trigger box > Search connectors > Slack

Add Slack reaction trigger

Click the trigger box and search for 'Slack' in the connector search. Select 'When a reaction is added to a message' trigger. This fires instantly when someone adds any emoji reaction to a message. You'll need to authenticate with your Slack workspace admin account or get permission to install the Power Automate app.

1. 1Click the empty trigger box
2. 2Type 'Slack' in the search bar
3. 3Select 'When a reaction is added to a message'
4. 4Click 'Sign in' to authenticate with Slack
5. 5Authorize Power Automate in your Slack workspace

Slack trigger > Configuration fields

Configure reaction trigger settings

Select your Slack team from the Team dropdown. Choose the specific channel where you want to monitor reactions, like #bugs or #support. Leave Reaction Name empty to trigger on any emoji, or enter 'bug' to only trigger on the 🐛 emoji. The trigger will fire within 30 seconds of someone adding the reaction.

1. 1Select your workspace from the Team dropdown
2. 2Choose the target channel from Channel dropdown
3. 3Leave Reaction Name blank for any emoji
4. 4Or enter specific emoji name like 'bug' or 'ticket'
5. 5Click outside the fields to save settings

New step > Control > Condition

Add condition to filter reactions

Click 'New step' below the trigger. Search for 'Condition' in the actions list and select it. This prevents creating Jira issues for every reaction. Set the condition to check if the reaction name equals your target emoji. Use the dynamic content picker to select 'name' from the Slack trigger outputs.

1. 1Click 'New step' under the Slack trigger
2. 2Search for 'Condition' and select it
3. 3Click the left value box and select 'name' from dynamic content
4. 4Set the operator to 'is equal to'
5. 5Enter your target emoji name like 'bug' in the right value box

If yes branch > Add an action > Slack > Get message

Get original message details

Inside the 'If yes' branch, click 'Add an action'. Search for Slack again and select 'Get message' action. This retrieves the full message content that was reacted to. Set Channel to the same channel as your trigger, and use dynamic content to set Message Timestamp to the 'ts' value from the trigger.

1. 1Click 'Add an action' inside the 'If yes' branch
2. 2Search for 'Slack' and select 'Get message'
3. 3Set Channel to match your trigger channel
4. 4Click Message Timestamp field and select 'ts' from dynamic content
5. 5Leave other fields at defaults

Add an action > Search Jira > Create a new issue

Connect to Jira

Click 'Add an action' below the Get message step. Search for 'Jira' and select 'Create a new issue' action. You'll need to authenticate with a Jira account that has issue creation permissions in your target project. Use Jira Cloud credentials, not Server, unless you're running on-premise.

1. 1Click 'Add an action' below the Get message step
2. 2Type 'Jira' in the connector search
3. 3Select 'Create a new issue (V2)' action
4. 4Click 'Sign in' for Jira authentication
5. 5Enter your Jira Cloud email and API token

Jira action > Issue configuration fields

Configure Jira issue creation

Fill in the Jira issue fields using a mix of static values and dynamic content from Slack. Set Project Key to your target project like 'DEV' or 'BUG'. Choose Issue Type as 'Bug' or 'Task'. For Summary, combine static text with the Slack message: 'Slack Report: ' + dynamic 'text' field. This creates descriptive issue titles.

1. 1Enter your project key in the Project Key field
2. 2Select 'Bug' or 'Task' from Issue Type dropdown
3. 3Click Summary field and type 'Slack Report: '
4. 4Add dynamic 'text' content from Get message
5. 5Leave other required fields for the next step

Jira action > Description and metadata fields

Map description and metadata

In the Description field, build a detailed issue description using multiple dynamic values. Include the original message text, the user who posted it, the channel name, and a link back to Slack. Use the expression builder to format the timestamp and create the Slack permalink. Set Priority based on your team's default or make it configurable later.

1. 1Click Description field and add 'Original message:' as static text
2. 2Add dynamic 'text' content from Get message
3. 3Add line breaks and 'Posted by:' with dynamic 'user' content
4. 4Include 'Channel:' with dynamic channel name
5. 5Set Priority to 'Medium' or your default
6. 6Add any custom fields your project requires

Use this expression in the Jira description field to create properly formatted issue descriptions with Slack context and direct links back to the original conversation.

concat(
  'Original Slack Message:\n',
  outputs('Get_message')?['body/text'],

concat(
  'Original Slack Message:\n',
  outputs('Get_message')?['body/text'],
  '\n\nPosted by: ',
  outputs('Get_message')?['body/user'],
  '\nChannel: #',
  triggerOutputs()?['body/item/channel'],
  '\nTimestamp: ',
  formatDateTime(outputs('Get_message')?['body/ts'], 'yyyy-MM-dd HH:mm'),
  '\n\nSlack Thread: https://',
  triggerOutputs()?['body/team/domain'],
  '.slack.com/archives/',
  triggerOutputs()?['body/item/channel'],
  '/p',
  replace(outputs('Get_message')?['body/ts'], '.', '')
)

Add an action > Slack > Post message

Add Slack notification response

Click 'Add an action' after the Jira step to confirm issue creation back in Slack. Search for Slack and select 'Post message' action. Set it to post in the same channel as the original message. Include the new Jira issue key in your response so team members can click directly to the ticket.

1. 1Click 'Add an action' below the Jira create issue step
2. 2Search for 'Slack' and select 'Post message'
3. 3Set Channel to match your original trigger channel
4. 4Enter message text like 'Created Jira issue: '
5. 5Add dynamic 'key' content from the Jira create issue action

Top toolbar > Save > Test > Manually

Test and save the flow

Click 'Save' at the top right to save your flow. Then click 'Test' and choose 'Manually' to test with real data. Go to your Slack channel and add your target emoji reaction to any message. Check that the flow runs successfully and creates the expected Jira issue within 60 seconds. Monitor the run history for any failures.

1. 1Click 'Save' in the top right corner
2. 2Click 'Test' next to the Save button
3. 3Select 'Manually' for the test trigger
4. 4Go to Slack and react to a test message
5. 5Return to Power Automate to view the test run results
6. 6Check Jira to confirm the issue was created